Our commitment to your privacy
The privacy of our customers is of utmost importance to Nations Trust Bank. In order to ensure confidentiality of all information you provide to us we maintain the following privacy principals.
Type of personal information we collect
When dealing with our customers and clients we collect personal information that we believe to be relevant and required to understand your financial needs and to conduct our business.
We generally do not collect sensitive information (such as information relating to ethnic origin, religious or philosophical beliefs, membership of a political or trade associations or health), and would not do so without your consent.
Why we collect personal information
Generally, we collect update and use personal information about you to carry out administer and also to improve our services to you including:
- To process your application for account-based services or facilities (including to check your identity and obtain reports and assess your credit worthiness) and to establish and manage your account or facility and carry out transactions you wish to make.
- To provide requested services to you, and bill you for our services and collect any payments outstanding.
- For our research and development of new products and services
- For training, quality control and verification purposes (including monitoring and recording your telephone & email communication with us from time to time)
- To communicate our, a related company's or a third party's marketing offers to you – when making the offer we will let you know how you may stop receiving any further marketing offers. Where another organisation outside Nations Trust Bank and its related companies is involved in the offer, we do not give information about you to that organisation.
- To meet our legal obligations
How we collect information
Generally, we collect personal information directly from you, such as when you apply for or request a product or service, when you participate in our marketing campaigns, competitions or surveys, in response to our advertising or direct mail or when you have other dealings with us. We may collect that information over the telephone or internet, in person (when you visit us at a Nations Trust Branch or through related agent) and when you write to us.
We may also collect personal information through third parties such as:
- Referees (if you give us the name of someone, who can give a reference about you)
- Publicly available sources of information.
- Credit Information Bureau
- Via Website Usage
For each visitor to our website, our web server automatically recognises the consumer's domain name and e-mail address (where possible). A technology called 'cookies' may be used to collect aggregate information on the individual pages accessed by users, average time spent on specific pages, identify a user on his/her return etc.
How we store information
We store personal information in a combination of secure computer storage facilities and paper based files and other records. We have taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the internet or other electronic means. We will take reasonable steps to securely destroy or permanently de-identify information when we no longer need it.
Also we will take all required steps to ensure that personal data will not be kept longer than necessary and that the bank will comply with all applicable statutory and regulatory requirements pertaining to retention of personally identifiable information.
When we may disclose your personal information
Information held by us relating to customers will be kept confidential but we may provide such information to the following parties for the purposes given below.
- Where we have contracted an external organization to provide us with support services. This may include but is not limited to processing application or orders, marketing support, deliveries, market research and debt collection. These service providers may be within or outside Sri Lanka.
- To comply with our legal and regulatory obligations
- Where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter to necessary authorities. We also may disclose personal information about you in the following circumstances. Where you have a corporate or government card membership, we may exchange personal information with your employer or government agency.
- To our related companies to provide you with products and services you request and to inform you about other bank products and services
- To credit reporting agencies in connection with us providing credit to you or recovering from you amounts that you owe under any contract you have with us. We impose strict requirements of security and confidentiality on all third parties as to how they handle personal information. We provide our outside contractors only with information they need to perform their services they are not permitted to use the information for any purpose except to provide the service to us.
- To meet your request for services such as Bank at Your Doorstep, Foreign Exchange, managed fund investment and other services where we use outsourced personnel
- To anyone else you authorise us to disclose information to, from time to time.